Your privacy matters to us. This Privacy Policy explains what personal data Pisangbet collects, the legal basis on which we process it, how we use and protect it, and the rights you hold over your own information as a registered player on our platform.
All data transmitted between your browser and Pisangbet is protected by AES-256 SSL/TLS encryption — the same standard used by major financial institutions worldwide.
Pisangbet does not sell, rent, or trade your personal information to third parties for their marketing or commercial purposes. Your data is used solely to operate and improve our platform.
You hold the right to access, correct, restrict, and in eligible circumstances request deletion of your personal data. Requests can be submitted to our support team at any time.
KYC identity documents are stored in an encrypted, access-controlled environment that is separate from gameplay and account operation systems.
We collect only the personal data that is necessary for account operation, KYC compliance, payment processing, and fraud prevention. Nothing more.
In the unlikely event of a data breach affecting your personal information, Pisangbet will notify affected players and take immediate steps to contain and investigate the incident.
This Privacy Policy ("Policy") is published by Pisangbet ("we", "us", "our", or "the Platform"), the operator of the online casino and sports betting website accessible at https://pisangbet.cam. This Policy governs how we collect, process, store, share, and protect the personal data of all individuals ("you", "your", or "the Player") who register an account, make use of any service, or simply visit our website.
We are committed to processing your personal data in a transparent, fair, and lawful manner in accordance with applicable data protection principles under our international licensing obligations. This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated herein by reference.
By registering an account on Pisangbet or continuing to use our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Pisangbet platform.
This Policy applies to all Pisangbet services, including live casino, sports betting, slots, lottery, poker, arcade games, promotional activities, and all customer support interactions regardless of the channel used.
The following terms carry the meanings set out below throughout this Policy:
Pisangbet is the Data Controller in respect of all personal data processed through the platform at https://pisangbet.cam. We operate under an international online gaming licence and are subject to the data protection obligations imposed by our licensing jurisdiction as well as applicable international data protection standards.
Pisangbet does not claim to be regulated by any Malaysian government authority in respect of data protection or gambling operations. Malaysian players are responsible for understanding applicable local legislation regarding the use of online gambling platforms and data privacy, including the Personal Data Protection Act 2010 (PDPA) of Malaysia where relevant.
We collect personal data through several channels in the course of providing our services. The categories of data collected and the source of each are set out in the table below:
| Category | Data Elements | Collection Source |
|---|---|---|
| Registration Data | Username, email address, date of birth, mobile number, password (hashed) | Provided by you at registration |
| Identity Documents | Government-issued photo ID (MyKad, Passport, Driver's Licence), proof of address, selfie photograph | Provided by you during KYC verification |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records, cryptocurrency wallet addresses | Generated through your use of the platform; provided by payment processors (Touch 'n Go, Boost, GrabPay, Maybank, CIMB, DuitNow, FPX, etc.) |
| Gaming Activity | Wager history, game session data, win/loss records, bonus usage, VIP tier status | Automatically generated through your use of our gaming services |
| Technical Data | IP address, device type, browser, operating system, session timestamps, login history | Automatically collected via our servers and cookies |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Generated through your interactions with our support team |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, cool-off period records | Provided by you through account settings or support requests |
Where you decline to provide personal data that we require for a specific purpose (such as KYC), we may be unable to fulfil that purpose — for example, we will not be able to process a withdrawal request until identity verification is complete. We will notify you clearly when the provision of certain data is mandatory and when it is optional.
We process your personal data on one or more of the following legal grounds:
Pisangbet uses your personal data for the following purposes:
Pisangbet does not sell your personal data. We do not share your personal information with third parties for their own marketing or commercial use. We may, however, share your data with carefully selected third-party recipients in the following limited circumstances:
We share necessary transaction data with payment processors and financial institutions to facilitate your deposits and withdrawals. This includes Malaysian e-wallet providers (Touch 'n Go, Boost, GrabPay), banking platforms (Maybank, CIMB, Public Bank, Hong Leong, RHB), and interbank transfer systems (DuitNow, FPX). Each payment processor is subject to their own data protection obligations.
Where KYC verification is conducted with the assistance of third-party identity verification services, we may share limited personal data with those providers for the purpose of document authentication. All such providers are bound by confidentiality and data protection agreements.
Game content is delivered through licensed studio partnerships. Limited technical data (such as session identifiers) may be shared with these providers solely to facilitate gameplay. No personally identifiable information beyond what is technically necessary is shared with game studios.
We may disclose your personal data to competent legal authorities, regulatory bodies, or law enforcement agencies where we are required to do so by applicable law, court order, or regulatory obligation — including anti-money laundering reporting obligations under our licensing framework.
All third-party data processors engaged by Pisangbet are required to process your personal data only under our documented instructions and are bound by contractual data protection obligations consistent with our licensing requirements.
We retain your personal data for only as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal, regulatory, or licensing obligations. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Legal/regulatory obligation |
| KYC Documents | 5 years post-account closure | AML regulatory requirement |
| Transaction Records | 5 years from transaction date | Legal/regulatory obligation |
| Gaming History | Duration of account + 2 years | Legitimate interests / dispute resolution |
| Support Communications | 2 years from last interaction | Legitimate interests |
| Self-Exclusion Records | Permanently retained | Responsible gambling obligations |
| Technical / Log Data | 12 months | Security and fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised aggregate data may be retained indefinitely for analytical purposes.
Pisangbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While we implement robust security measures, no digital system can be guaranteed absolutely secure. You are responsible for maintaining the security of your Account credentials and should contact our support team immediately if you suspect any unauthorised access.
Pisangbet uses cookies and similar tracking technologies on our website for the following purposes:
You may configure your browser to refuse or delete cookies. However, disabling strictly necessary cookies may prevent certain features of the platform from functioning correctly. Continued use of the platform without adjusting your cookie settings constitutes acceptance of our use of cookies as described in this Policy.
Your personal data may be transferred to and processed in countries outside of Malaysia, including countries where Pisangbet's servers, licensing jurisdiction, or third-party service providers are located. We take steps to ensure that any such transfers are subject to appropriate safeguards consistent with the data protection standards required under our international licensing framework.
Where personal data is transferred to third-party processors in other jurisdictions, we ensure that appropriate contractual protections are in place, such as data processing agreements containing standard data protection clauses, prior to any transfer taking place.
Subject to applicable law and any overriding legal obligations, you hold the following rights in respect of your personal data held by Pisangbet. Requests to exercise these rights should be submitted to our support team via live chat or email:
You may request a copy of the personal data we hold about you and information about how it is processed. We will respond to verified access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
In certain circumstances you may request the deletion of your personal data. This right is subject to overriding legal retention obligations — for example, AML regulations require us to retain KYC and transaction data for a minimum period regardless of account closure.
You may request that we temporarily restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or have objected to processing pending verification of our legitimate grounds.
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on our legitimate interests at any time. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or unless the processing is necessary for legal claims.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
To exercise any of the above rights, please contact our Data Protection contact via the details in Section 16. We may require you to verify your identity before processing a data rights request. We will respond to all verified requests within 30 days. In complex cases, this period may be extended by a further 60 days with notice.
The Pisangbet platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the KYC process for all registered accounts.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on our platform, please notify our support team immediately via live chat.
The Pisangbet platform does not contain links to third-party websites. Our navigation and content are entirely internal. However, where third-party payment services (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, or CIMB Clicks) are used to process transactions, those services operate under their own privacy policies and terms of service. Pisangbet is not responsible for the privacy practices of third-party payment processors and recommends that you review their policies independently.
Pisangbet reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered Players by email and/or through a prominent notice on the platform, providing at least 14 days' advance notice before the amended Policy takes effect.
Where changes are required for immediate compliance with applicable legal or regulatory requirements, they may take effect without prior notice. The "Effective Date" displayed at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or wish to raise a concern about how your personal data is being processed, please contact us using the following details:
Please include your registered username and Account email address in all data rights requests so that we can verify your identity and respond efficiently. We aim to acknowledge all data rights requests within 72 hours and provide a full response within 30 days.
For information about responsible gambling and related personal data processing, please visit our Responsible Gambling page. For the full framework governing your use of the platform, please review our Terms & Conditions.
If you have any questions about how Pisangbet handles your personal data, or if you would like to exercise any of your data rights, contact our support team via live chat on the platform or visit our FAQ page.
By using Pisangbet you confirm you have read and accepted this Privacy Policy. For players aged 21 and above only. Please gamble responsibly.